Integrated Health Care: The Importance of Measuring Patient Experience and Outcomes

Successfully integrating health systems will require measuring and evaluating impact from the patient’s perspective. This briefing highlights some of the tools and measures leaders can consider when assessing the impact of their organizations.

Document Highlights

Integrated care is a hallmark of high-performing health systems. How can leaders of health systems know whether their integration efforts are meeting their goals of patient-centred, coordinated care and better health outcomes? Are existing performance measures capturing what is important to patients? Integrated Health Care: The Importance of Measuring Patient Experience and Outcomes reviews the literature on evaluation and measurement efforts being undertaken in Canada and abroad, and focuses in on three Canadian examples of integrated health care systems for a more detailed exploration. The briefing concludes with four recommendations on actions health leaders can take to improve the measurement and evaluation of health system integration.