
Frequently Asked Questions
How can we help?

Account
- Click Create Account in the top-right corner of the screen.
- Fill out the form with your information and create a strong password.
- Click Create Account at the bottom of the form.
- Upon completion, you will be redirected to www.signal49.ca while logged in to your new account. You will also receive a confirmation e-mail in your inbox.
- You will see a pop-up window with the login. Fill in your email address and password to sign into your account.
- Your new account is now ready to begin accessing research.
No, as of January 2026, you will not need an account to access free research.
- Click Login in the top-right corner of the screen
- Click on your profile name in the top-right corner and select Profile from the drop-down list.
- To begin updating your personal information and research preferences, select the Edit Profile button next your name.
- While in edit mode, you can update your Focus Area Interests, Topics I Follow, and email Communication Preferences.
If you have an account and are having trouble logging in, you will have to reset your password. Here’s how.
- Click Login in the top-right corner of the screen
- Select Forgot Password to open the password reset dialogue box.
- Input the e-mail address associated with your account and click Submit. A password reset link will be sent to your e-mail.
- Go to your inbox and find the Password Reset e-mail from sender Signal49 Research No-Reply ([email protected]). Click on the reset link within.
- You’ll be prompted to input a new password.
You’re now ready to login. Click Login and input your e-mail address and new password.
Your login has been migrated to the new site and you will need to reset your password. Here’s how.
- Click Login in the top-right corner of the screen
- Select Forgot Password to open the password reset dialogue box.
- Input the e-mail address associated with your account and click Submit. A password reset link will be sent to your e-mail.
- Go to your inbox and find the Password Reset e-mail from sender Signal49 Research No-Reply ([email protected]). Click on the reset link within.
- You’ll be prompted to input a new password.
You’re now ready to login. Click Login and input your e-mail address and new password.
Go to your inbox and find the Password Reset e-mail from sender Signal49 Research No-Reply ([email protected]). If the e-mail cannot be located, then look in these folders:
- Your Spam folder
- For Google Workspace users, it may be in your Promotions folder
If you don’t see this e-mail in your inbox, you will need to create a new account.
If you continue to experience difficulties, please e-mail [email protected].

Research
There are two types of research you can have in your reading list:
- Saved Insights include quick takes, op-eds, podcasts, and commentaries.
- Saved Products include data briefings, impact reports, issue briefings, and related products.
- Select Login from the main menu to sign into your account.
- After logging into your account, click on Discover Research at the top of your dashboard to reach the Global Results Search page.
- Next to each download you see in the search results, there will be a Save icon. Click on it to save this research to your reading list.
- Select Login from the main menu to sign into your account.
- Click on your profile name in the top-right corner and select My Dashboard from the drop-down list.
- Scroll down to the bottom until you see the Saved List section. This is where your Saved Insights and Saved Products can be seen.
- Once you have an account set up, select Login from the main menu to sign in.
- Click on your profile name in the top-right corner and select My Dashboard from the drop-down list.
- After logging into your account, click on Discover Research at the top of your dashboard to reach the Global Results Search page.
- Use the search bar or the filter function to find the research you would like to access.
- Free research will appear with a $0 fee. Select Download, View report or Learn more to begin reading any research you have access to. Please note, if a report is outside of your subscription you will be promoted to checkout process prior to accessing the research.
- Select Login from the main menu to sign into your account.
- Click on your profile name in the top-right corner and select My Dashboard from the drop-down list.
- To begin accessing research as part of your subscription plan, click on Discover Research at the top of your dashboard. This will take you to the Global Results Search page.
- On this page you can find any research on our website. To begin accessing the research for your subscription, click the Your Subscription box from the filter list on the left.
- Click Download or View report on any product to begin reading.
Have a question about a specific piece of research or publication? Contact us here.

inFact
Here’s how you can add Members to your inFact subscription.
- Select Login from the main menu to sign into your account.
- Click on your profile name in the top-right corner and select My Organization from the drop-down list.
- Scroll down to the red Add User button and select it to access the Add Member panel of the dashboard.
- Invite team members by sharing the Registration Link or by inputting their e-mail address and choosing their user role (Manager or Member).
Your dashboard provides usage metrics to see how your team is accessing and utilizing your subscription plan.
- Select Login from the main menu to sign into your account.
- Click on your profile name in the top-right corner and select Usage & Metrics from the drop-down list.
- You can view your personal or your team’s usage metrics regarding research downloads.
Contact us at [email protected] and we will assist in connecting your account to the organizational subscription.

Councils
If you’re a Council Member and want to access your private member website, follow these steps.
- Click Login in the top-right corner of the screen
- Select Forgot Password to open the password reset dialogue box.
- Input the e-mail address associated with your account and click Submit. A password reset link will be sent to your e-mail.
- Go to your inbox and find the Password Reset e-mail from sender Signal49 Research No-Reply ([email protected]). Click on the reset link within.
- You’ll be prompted to input a new password.
- You’re now ready to login.
- Once logged in, navigate to your council page and click Access content under “Members only” header.
Yes, all council members get access to these recurring research series:

Vicinity Jobs
We’re thrilled to announce that Vicinity Jobs has officially been acquired by Signal49 Research. As Canada’s leading independent applied research organization, we are committed to delivering exceptional value to our customers. The acquisition of Vicinity Jobs and their high-frequency labour market data, brings deep sophistication in labour market intelligence to Signal49 Research’s existing suite of data and research.
The acquisition builds on a strong, five-year collaborative history between Signal49 Research and Vincinity Jobs. It is a strategic move to expand Signal49 Research’s capabilities in high-frequency labour market data, strengthen our offerings, and continue to provide our customers with innovative, localized research.
No. For the time being your access credentials to products will remain the same.
You’ll continue to work with the same individuals you’ve come to know and trust at Vicinity Jobs. You will also be introduced to additional members of Signal49 Research’s team to provide expanded support.
Invoicing will transition to Signal49 Research’s system. All invoices will be issued by Signal49 Research. Detailed instructions and updated remittance information will be shared with you shortly.
In the short term, you’ll continue to leverage the same products you rely on. Over time, we will work with you to explore opportunities for enhanced offerings and expanded value.
As a Signal49 Research customer, you’ll gain access to a broader range of research, insights, and events. Set up an account on https://www.signal49.ca/register/ to get the latest news and insights.
Our transition team is here to help. Please reach out to us at [email protected], and we’ll ensure your questions are answered quickly and clearly.
Read about our work and impact at: https://www.signal49.ca/impact-report/

Have more questions? Get in touch
Call 1-888-801-8818 or send a message.
