The challenges with Shared Services initiatives are many. How do you keep your workforce engaged, and how do you deliver real value to your organization? How do you transition from a conventional to a Shared Services structure? How do you measure and demonstrate success?
Whether you’re new to Shared Services, or an experienced practitioner leading an established Shared Services centre, Public Sector Shared Services: How to Deliver Value for Your Organization offers valuable information you won’t find anywhere else.
Public-Sector Shared Services: How to Deliver Value for Your Organization
Public-Sector Shared Services: How to Deliver Value for Your Organization
People and Culture
$725.00
Speakers Include:
- International Research: Successful Implementation of Public Sector Shared Services
Speaker One Carolyn R. Farquhar, Signal49 Research
Speaker Two Andrew Graham, Queen’s University and Special Advisor to Signal49 Research - Lessons Learned from Practitioners Profiled in the Research
Moderator Eoin G. Mulhall, Accenture Inc.
Panelist Valerie Judge, Dr. Steevens’ Hospital, Ireland
Panelist Sharon B. Cohen, Ontario Shared Services
Panelist Lynda M. Tarras, BC Public Service Agency - Queensland’s Roadmap To Shared Services Success
Speaker One Geoffrey Waite, CorpTech, Australia
Speaker Two Darrin Bond, CorpTech, Australia - Making and Communicating the Business Case: Ensuring Shared Services Delivers Value Beyond Cutting CostsEric A. Hanna, Queensway-Carleton Hospital
- Technology Strategies for Shared Services Success: The E-Enablement of Shared Services Operations
Speaker One Sharon B. Cohen, Ontario Shared Services
Speaker Two David Mee, Ontario Shared Services - SLAs: How to Build and Foster Relationships that Support High Performance–Dan T. Ralph, Hydro Ottawa Limited
- Building a Service Culture: How Shared Services can Transform Government– Ruth N. Bramson, Commonwealth of Massachusetts
- Change and Innovation Through Effective Governance–Lynda M. Tarras, BC Public Service Agency
- All Change is Personal: Managing the People Side of the Transformation to Shared Services–Sarah E. Friesen, Shared Healthcare Supply Services
- Shared Services and Government Transformation—Lessons From International Best Practices–Mark Howard, Accenture Inc.
- Design Essentials: Engaging Customers in the Design Process
Speaker One Bruce Deacon, Treasury Board of Canada, Secretariat
Speaker Two Glynnis French, Environment Canada
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