What kind of government services do citizens need—now and in the future? How can governments be innovative in their service delivery? And how can they work better together? These questions are becoming increasingly relevant as governments are being asked to do more, often with fewer resources.
Document Highlights
Governments must do more than just respond to citizens’ needs; they must also anticipate these needs. To do this effectively, decision makers in government have to understand what the emerging society will look like.
This briefing highlights the efforts of government departments in Canada, Australia, New Zealand, the United Kingdom and the United States in becoming citizen-centred.
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