Business Excellence in the New Economy: The Need to Create What Isn’t . . . in the ValueSpace Lesson

Participants learned how these exemplar organizations sustain business excellence by responding to new economy challenges with systemic, flexible and evolutionary business models adapted to their unique needs.

Document Highlights 

This report draws on the experiences and findings of a study tour of four exemplar organizations—Xerox Business Services; The Ritz-Carlton Hotel; Dana Commercial Credit and 3M Dental Products Division.

This report will:

• examine how some of the world’s best managed companies are creating value;
• demonstrate how value-focused organizations have responded to the unprecedented uncertainties of the new economy by taking a systemic and integrated business management approach using a Baldrige-based model; and
• show how the companies visited have transformed into an art and a business model their ability to continuously capture and create new value for their customers, employees, suppliers, shareholders and communities.