Interactive Distance Learning – Putting the Training Wheels in Motion in Canada’s Automotive Repair and Service Shops

This case study looks at the impact and benefits that the Canadian Automotive Repair and Service (CARS) Council’s Interactive Distance Learning (IDL) program is having on the automotive repair industry in Canada. It explores how the IDL program affects the capacity of individuals and organizations to perform at higher levels. It also considers the program’s Keys to Success and its potential as a model for other Sector Councils.

The IDL program provides employees with timely, relevant and critical skills upgrading. The program is a cost-effective, inclusive learning system that can be utilized by all employees no matter where a store is located. It benefits a shop’s bottom line by developing more efficient, productive, knowledgeable and informed employees, reducing error rates and improving customer-satisfaction and customer-retention rates.