Measuring Up! A Progress Report on the Implementation of the CCRA’s 7-Point Plan for Fairness

This report describes the status of the implementation of the Canada Customs and Revenue Agency’s (CCRA) 7-point action plan on fairness.

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The 7-Point Plan focuses on key initiatives and activities to enhance fairness at the CCRA. The purpose of this report is to evaluate the implementation of the 7-Point Plan developed to address specific areas.

1. Rights
2. Standards
3. Communicating
4. Equipping
5. Overpayments
6. Omissions
7. Consistency

Implementation of each point was evaluated in these ways: What has been done? How effectively has it been implemented? What else can the CCRA do? What are others doing?