Case Study Spotlight Series: Total Rewards—November 2025

Case Study Spotlight Series: Total Rewards—November 2025

People and Culture
Pages:12 pages10 min read

Author: Diogo Borba, Lindsay Coffin

$149.00

This research examines how Wajax evolved their total rewards strategy and what key insights helped them assess not only what aspects employees value but also how various adjustments can impact key outcomes such as engagement and retention.

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Case Study Spotlight: An Employee Lens on Total Rewards—Lessons from Wajax

Faced with shifts in voluntary turnover, industrial products and services provider Wajax took a closer look at what its employees valued to better understand what was driving this phenomenon. Data from exit interviews, informal feedback, and employee surveys consistently pointed to its total rewards strategy as a potential culprit.

What specific total rewards preferences did Wajax employees report were most important to them, and what did Wajax find was crucial to increasing perceived value and satisfaction? How has Wajax modified their total rewards strategy, and what are the short- and long-term expected effects of these new practices? What insights can organizations facing similar challenges glean from Wajax’s experience?

Read the case study spotlight for insight into Wajax’s dive into employees’ perspectives to guide future investments and priorities for its total rewards strategy.

Key take-aways
From symptoms to solutions
Looking for the missing pieces: What employees value
Wajax’s total rewards survey
Key insights and action in motion
Advice for organizations looking to follow Wajax’s lead
Appendix A: Methodology

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