Imperial Oil Limited’s Capability Development Program: Developing All Employees’ Skills for Competitive Advantage

Imperial realized that the real business driver—the link connecting its strategic objectives with its training and development plans—is managing and developing employee competencies to achieve flawless execution of business fundamentals.

Document Highlights

Through its capability development system, Imperial identifies, assesses and develops generic, technical and job specific skills in three primary areas:

1. Core competencies;
2. Job-family competencies;
3. Management competencies.

This case study looks at the:

• program objectives;
• activities;
• resources required;
• achievements;
• benefits;
• keys to success; and
• greatest challenge.